You ensure your employees gain the experience they need to take on new roles
People make the difference in a business. Their knowledge, motivation and skills can make a business first-rate. A crucial management task is to ensure people have the necessary experience and skills to accept increased responsibility and are able to take on new, more challenging job roles, whenever they might arise.
Key Issues
    Senior managers must take responsibility for developing people so that they achieve all that they are capable of and meet their own expectations
    Managers should establish the following policies and ensure that they are adopted:
o    Appraisal –
Part of the appraisal process should focus on career development, taking note of people’s aspirations and commitment to achieving their goals
Career paths should be identified and updated as part of the appraisal process which allow people over time to reach their full potential
o    Recruitment:
this is a vital process and managers must make the necessary time to find people that have the relevant qualifications, aptitude, attitudes and skills
o    Internal promotion
managers should hold regular succession planning meetings to identify people with the ability to fill particular roles and grasp opportunities
Training programmes should be agreed and linked to job placements that provide people with the basic experience needed to determine their aptitude for specific job roles
o    How people will be trained
Training routes should be established to provide people with a full understanding of the business areas appropriate to them
Within each area, a training matrix should be created identifying people’s current competence level and future training needs
People with the necessary experience should be nominated to provide on the job training and support to those new to a particular area
On the job training should be supported with more formal knowledge based courses delivered in-house or at local colleges
Job flexibility and skills are keys to a successful business and training is fundamental to both
Providing good training requires considerable investment in people’s time, loss of actual working time, cash for training courses and such but most successful companies consider it a good investment 
Factors for Success      
Factors to  Avoid
1.     You consider training to be critical to the success of your business.
2.     You have established a substantial training budget
3.     Your managers recognise the importance of training and track people’s progress
4.     You identify and use inspirational trainers
1.     Restricting people’s progress because they are good at a particular task
2.     Building expectations without the necessary support or funding
3.     Stifling ambition
Who does this apply to?
All managers, teams responsible for developing employees
Realisable Benefits
Improved business performance, improved morale, fewer problems for customers


The working environmentThe working environment

The working environment

Sharing information with your workforceSharing information with your workforce

Sharing information with your workforce

Appraising employeesAppraising employees

Appraising employees

Succession planningSuccession planning

Succession planning

Ensuring employees gain experienceEnsuring employees gain experience

Ensuring employees gain experience



Reward schemesReward schemes

Reward schemes

Work/life balanceWork/life balance

Work/life balance

Reducing overtimeReducing overtime

Reducing overtime

Collaborating with educational establishmentsCollaborating with educational establishments

Collaborating with educational establishments