· Before any CI projects can take place:
o The CI programme must have management commitment to train people, provide resources/funds and allocate working time to the project
o All employees must be provided with information on issues affecting the business so that CI projects are correctly focussed.
o Everyone should expect to be involved in CI activities.
o CI teams must be introduced across all business activities
o Training must be provided to the CI teams on identification, planning, reporting and implementation of suitable change projects
· Once the training is complete and the teams established you can expect them to begin to suggest CI projects. When this happens it is important that:
o Managers are able to distinguish between appropriate CI projects which must be managed by the CI teams and significant change projects that managers must own
o Senior managers must review project proposals and ensure that facilities, equipment and money are provided to support the implementation of the team’s recommendations, once approved.
o Projects should be selected on the basis of focus on key business performance drivers
o Your managers’ experience should ensure that CI projects are achievable and within the scope of the team
o CI projects should be undertaken by self selected teams that appoint their own leader
o The teams should be supported and facilitated in their work by managers.
o Working time must be allocated for teams to work on CI projects
· It is imperative that you recognise and reward the teams’ efforts for any significant improvements. The reward need not be monetary. A little praise goes a long way.
· Companies who have taken the CI approach have found that well supported teams can work on issues across the business, delivering significant improvements.