Your business is accredited to national / international standards
 
Today a prerequisite of winning new business in many industries is being able to demonstrate that your business conforms to an appropriate quality standard. These standards cover different aspects of the business and in some instance are specific to particular industries. The ISO 9000 series provides the accepted standards for many manufacturing industries. 
Key Issues
·         The ISO 9000 series addresses ‘quality management’, focusing on:
o      Customers’ quality requirements
o      Essential regulatory requirements
o      Ways to enhance customer satisfaction
o      Achieving continuous improvements in performance
·         The ISO 14000 family addresses ‘environmental management’ to:
o      Minimise harmful effects on the environment caused by a company’s products and processes
o      Achieve continuous improvements in performance
·         To achieve ISO accreditation, your quality system must be inspected and approved by a registered third party ISO accreditation agent
·         To gain maximum benefit from the accreditation process,
o     The quality requirements must be embedded within the core business processes and not merely exist as an adjunct to satisfy accreditation requirements
o     All areas of the business must be covered by the quality system.
o     Management must drive a quality culture, replacing an inspection mentality by quality assurance systems that aim to prevent the occurrence of defects
o     Everyone in the business must accept responsibility for the quality of their own work
o     All quality documents should be produced with direct user involvement.
o     Working instructions must be prepared by a team, involving the quality assurance manager, line managers and people performing the tasks
o     Verification that working practices are carried out to these instructions should be undertaken by a senior manager and a knowledgeable independent person
Factors for Success     
Factors to  Avoid
1.     Quality documents are easy to understand
2.     People are given appropriate training
3.     Managers know the cost of quality, possibly by type of defect or problem, and have plans to reduce it
1.     Documents that are too lengthy and complex to understand
2.     Introducing new procedures before training people on them.
3.     Fragmented or contradictory quality standards.
4.     Managers who fail to uphold the disciplines needed to ensure quality
Who does this apply to?
General management, operations management, quality assurance management
Realisable Benefits
Increased sales opportunities from new and existing customers. Cost of quality reduced. More satisfied customers, less disruptions to production and fewer management interventions.
Key buying factorsKey buying factors

Key buying factors

Understanding valueUnderstanding value

Understanding value

Measuring customer satisfactionMeasuring customer satisfaction

Measuring customer satisfaction

Improving customer satisfactionImproving customer satisfaction

Improving customer satisfaction

Quality standardsQuality standards

Quality standards

Delivering quality standardsDelivering quality standards

Delivering quality standards

Continuous improvementContinuous improvement

Continuous improvement

Deliveries (on time and in full)Deliveries (on time and in full)

Deliveries (on time and in full)